About Spectra Security

Access control tag on a bunch of keys

Information regarding The Company, The Products, The Staff may be found on the other pages within this site, but our main aim is to deliver quality, sophisticated products with old fashioned customer service, courtesy and loyalty.

Let us try and explain in perhaps an uncoventional way...

How do we ensure we are better than our competition ?

By asking ourselves that very question over and over again. The answer is really quite simple. What level of service do we expect from the companies we deal with for the products and services we purchase ?

At this point we will let you into a few little secrets. This is our code of conduct as to how we set out our standards.

  1. We will NEVER have a "Please press 1 for this or press 2 for that" type phone system.

    We hate them and we know our customers do as well. During office hours ( with a few rare exceptions) you will always be greeted by a member of the Spectra team.

  2. We will always call you back when we say we will! We all hate it when someone says " I'll ring you back with that answer." and then you hear nothing. Even if we do not yet have an answer - we will call and say so letting you, our customer know exactly what we are doing on your behalf.

  3. We do what we say! In big and bold type on our quotations. We will not use small, 'Can't read' light grey type on the back of a sales invoice or quotation. We set out in clear language:

    • What we will do.
    • How we will do it.
    • How much it will cost.

    This applies to our service contracts, quotations, faxes and all correspondence. We have lost count of the number of times we have been congratulated for this approach. It means so much to us, so we know it means a lot to you.

  4. We will always be large enough to cope and small enough to care. Barry, Douglas and Anthony all share the same views and have very fixed ideas on this subject. They always want to be in touch with our customers and products. It is only by taking an enthusiastic, active interest that you can have a company like ours. We don't need to tell you how some companies arrange customer service - You already know - so do we ! That's why our formula works.

That's Spectra.....That's     “ Security with Vision ”

Testimonials

 

The following testimonials were gathered as part of our successful Constructionline application.

All testimonials are real, and each ticked "Yes" against "Would you consider this contractor for future contracts". Something we're rightfully very proud of!

“A good company, who I have always found to be very professional and helpful in all my dealing with them.”

Salford City Council

“I have found the company to be very effective and efficient. They are at all levels very professional and helpful. I would have no hesitation in using them again.”

British Transport Police

“I would have no hesistation in recommending this company. We have extended the contract for Spectra's services for a number of years.”

Bolton Council

“I have found Spectra to be totally professional and reliable in all matters of their installation, price quoting, servicing and general guidance.”

B.W.F.C.

Registered Office: 338 Church Street, Westhoughton, Bolton, Lancs, BL5 3QE.     Registered in England: 2508443.