Spectra Security Limited

How do we ensure we are better than our competition ?

By asking ourselves that very question over and over again. The answer is really quite simple. What level of service do we expect from the companies we deal with for the products and services we purchase ?

At this point we will let you into a few little secrets. This is our code of conduct as to how we set out our standards.

1. We will NEVER have a "Please press 1 for this or press 2 for that" type phone system.

   We hate them and we know our customers do as well. During office hours ( with a few rare exceptions) you will always be greeted by a member of the Spectra team.

2. We will always call you back when we say we will! We all hate it when someone says " I'll ring you back with that answer." and then you hear nothing. Even if we do not yet have an answer - we will call and say so letting you, our customer know exactly what we are doing on your behalf.

3. We do what we say! In big and bold type on our quotations. We will not use small, 'Can't read' light grey type on the back of a sales invoice or quotation. We set out in clear language:

   • What we will do.
   • How we will do it.
   • How much it will cost.

   This applies to our service contracts, quotations, faxes and all correspondence. We have lost count of the number of times we have been congratulated for this approach. It means so much to us, so we know it means a lot to you.

4. We will always be large enough to cope and small enough to care. Barry, Douglas and Anthony all share the same views and have very fixed ideas on this subject. They always want to be in touch with our customers and products. It is only by taking an enthusiastic, active interest that you can have a company like ours. We don't need to tell you how some companies arrange customer service - You already know - so do we ! That's why our formula works.

That's Spectra.....That's     “ Security with Vision ”